JOB OPENING

Customer Service Representative - Amy Walker

About Amy Walker

Amy Walker is a quickly expanding online destination for stylish, sustainable fashion and accessories, catering to both men and women. We distinguish ourselves through high quality, modern designs, and a strong commitment to sustainable practices. Our core mission is to provide an exceptional customer experience, supporting every client throughout their journey. We are searching for a dedicated Customer Service Representative to join our team, serving as the essential first point of contact and driving enhanced customer satisfaction.

Your Key Responsibilities

As a vital member of the Amy Walker team, you will be responsible for:

  • Delivering Support: Providing consistently professional, prompt, and courteous support across all communication channels, including email, telephone, and live chat.

  • Managing Inquiries: Expertly fielding and resolving customer questions related to product details, orders, shipping timelines, returns, and exchanges.

  • Customer Advocacy: Assisting customers in navigating our online store and efficiently resolving complex issues, always striving for a positive outcome.

  • Cross-Departmental Collaboration: Working closely with other teams to gather and relay crucial customer feedback, thereby contributing directly to service and product quality improvements.

  • Data and Process Integrity: Maintaining and meticulously updating the customer database while ensuring all complaints are managed and documented efficiently through to final resolution.

The Ideal Candidate Profile

We seek a highly motivated individual who aligns with our brand's values and possesses the following attributes:

  • Experience: Previous professional experience in a customer service role, with a preferred background in the dynamic e-commerce environment.

  • Communication: Demonstrably excellent written and verbal communication skills in English are mandatory.

  • Mindset: A clear passion for customer interaction coupled with a proactive, strong service-oriented approach to daily tasks.

  • Qualities: High reliability, a solution-driven focus, and superior interpersonal skills.

  • Technical Aptitude: Proficiency with standard office computer programs and previous experience utilizing CRM (Customer Relationship Management) systems is desirable.

What Amy Walker Offers You

Join us and benefit from a supportive and flexible working environment:

  • A flexible workplace culture, offering remote work options.

  • The opportunity to join a dynamic, highly collaborative, and supportive team.

  • An open company structure characterized by flat hierarchies, encouraging direct contribution.

  • The chance to actively contribute innovative ideas and shape the future direction of our customer processes.

  • Attractive employee discounts across our range of quality products.

If you are eager to provide outstanding service and contribute to the growth of Amy Walker, please submit your application to: careers@amy-walker.com.